Effective Date: 01.09.2023

At Factoryfordesign we strive to provide high-quality design services to our users. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the conditions under which you may be eligible for a refund.

Eligible Refund Situations

You may be eligible for a refund in the following situations:

·Task Cancellation:

If you cancel a design task before our designers or AI algorithms have started working on it, you may be eligible for a full refund of the task's cost.

·Unfulfilled Task:

In the event that we are unable to complete your design task within the specified time frame (48 hours) due to unforeseen circumstances on our end, you may be eligible for a full refund.

·Quality Issues:

If you are not satisfied with the quality of the design work delivered and can provide specific and valid reasons for your dissatisfaction, we may offer a partial refund on a case-by-case basis.

Refund Request Procedure

To request a refund, you must follow these steps:

·Contact Support:

Send an email to our customer support team at info@factoryfordesign.comwithin 14 days of receiving the design work.

·Provide Details:

Clearly explain the reason for your refund request and provide any relevant details or evidence to support your claim.

·Wait for Evaluation:

Our support team will evaluate your request and respond to you promptly.

Non-Eligible Refund Situations

You are not eligible for a refund in the following situations:

·Task Completion:

If you have approved the design work or if the design task has been completed within the specified time frame (48 hours), refunds will not be issued.

·Change of Mind:

Refund requests based on a change of mind or personal preference are not eligible.

·Failure to Follow Instructions:

If you did not provide clear and accurate instructions or briefings for your design task, and the result reflects this, refunds will not be issued.

·Violation of Terms:

If your refund request is in violation of our Terms of Use or any other Policies presented on the website, it will not be honored.

Refund Processing

If your refund request is approved, we will process the refund within 30 working days. Refunds will be issued using the original payment method, such as the debit or credit card used for the transaction.

Contact Information

If you have questions or concerns about our Refund Policy, please contact us at info@factoryfordesign.com.